Server Care

Network management services offer you the choice of having your server monitored only, or monitored and maintained.  With TNT Server Care, we install an appliance on your network and an agent on each server, and the server’s health gets reported to a network operations center for remote monitoring and problem resolution. Network Management Services are our most popular managed service, in part because the first time that the NOC can prevent a server crash, the service has paid for itself.  A list of what is offered with each type of plan is listed below.

Included FeaturesEssential Server CarePreferred Server CareElite Server Care
Hardware and Software AuditsXXX
LogMein ProXXX
Ticket Based WorkflowXXX
Ticket Escalation with steps to resolutionXXX
Patch List WhitelistingXXX
Multi-vendor antivirus managementXXX
Remote restart of services by NOCXXX
Patch Deployment by NOCXX
Proactive Deployment by NOCXX
Proactive or on-demand server restartX
Global Policy TroubleshootingX
Systems Performance analysis and troubleshootingX
MS Exchange health check and defragX
Microsoft Service Pack InstallationX

The Network Team