Enhancing Business Outcomes Through IT

The Network Team recently hired Jeanne Pritt with People Outcomes to help us formulate a strategic plan for the company over the next three years.   As part of our planning, we came up with a new Mission/Vision statement, which is: “TNT exists to be the technology champion for our customers by enhancing business outcomes through IT.”

That is more than just a fun marketing slogan.  TNT has many examples from current clients of just enhancing business outcomes.

Here are a few:

Commercial Construction company with 10 branch offices in 3 states

Business Challenge: The construction company was losing money and employee productivity due to intermittent lack of access to vital tools, files, and communication necessary to perform their jobs.

Enhanced Business Outcome: The company saves hundreds of thousands of dollars with increased employee productivity due to improved availability of work tools and company resources.

The construction company was experiencing 1-2 days of computer/network downtime in each location every 1-3 years.  These episodes of downtime were expensive in lost productivity and were usually caused by the local server going down due to hardware failure, lack of software updates, or security issues.

TNT implemented two Managed Services solutions that have both reduced the frequency of these computer/network downtime episodes, and reduced the duration of downtime events from days to minutes.  The TNT solutions included 24x7 monitoring and management of the branch office servers to predict hardware failures, keep server services running, and manage patches and updates as well as a BDR/BC (Backup Disaster Recovery / Business Continuity) solution that places a backup appliance in each branch office and includes off-site cloud storage of data and images so that all of the functions of the local server can be run from the cloud if/when that physical server goes down.

Four-campus seminary with just over 2000 students.

Business Challenge: The seminary was unable to fully leverage digital teaching and distance education.

Enhanced Business Outcome: The seminary is gaining more students locally, domestically, and internationally by fully embracing the digital age as part of their instruction methods.

The ways in which education and teaching are digested were changing, and the seminary wanted to stay ahead of those changes. The professors had grand ideas on how to incorporate multimedia and the digital age into their instruction methods. Additionally, the seminary had a desire to introduce more virtual learning for their distance learners to make their experience as close to the classroom as possible.

Unfortunately, none of these ideas were possible with the existing network infrastructure. The network was too slow and not capable of handling the traffic required for professors to take the next steps with their classroom technologies. TNT came in and designed a state of the art new network that was optimized from the ground up. The collapsed core infrastructure model allowed the network to be fast and efficient, while staying simple to manage.  The 10GB backbone could easily handle any and all traffic the professors could possibly want to throw at it. The new network empowered the professors to embrace the digital age as part of their instruction methods and allowed the seminary to stay relevant in the burgeoning field of distance learning.

 

Mutli-state music festival attracting more than 30,000 visitors

Business Challenge: Music festival planners did not have specific metrics on those interested in their festival, making marketing difficult.

Enhanced Business Outcome: Festival planners now have more detailed information on customers, allowing marketing to better target potential attendees.

One of the largest bluegrass festival in the world it happens in North Carolina each Spring.  Organizers found they did not have specific metrics on prospective attendees.  TNT upgraded their phone system to replace it with a Cisco Power voice infrastructure that allowed them to get additional reporting metrics that they didn’t have before.

On the morning that tickets went on sale, we were able to show them that 1 in 8 phone calls were originating in Japan.  Sure, they knew that the festival was international, but they didn’t realize that Japanese interest was so great.

This created an opportunity for them to create marketing material to accommodate their Japanese following.  This lead to additional revenue.

 

You can read more examples here.

Contact us today to find out how we can help you by enhancing business outcomes through IT.

Leave a Reply


The Network Team