Case Study – Domestic Violence Shelter

"The best way to explain TNT and their work is that they exceed ability, intelligence, dedication, customer care, responsiveness, etc." Executive Director of a Union County Domestic Violence Shelter

The non-profit based in Monroe, NC that aims to end domestic and sexual assault.  The Executive Director approached The Network Team after receiving less than ideal experience with the current IT provider. This included frequent disruptions in service that adversely affected the ability of employees to do their jobs effectively. The current managed IT services provider was not meeting expectations with regards to responsiveness and on-site support.

The Network Team performed a migration project that enabled the shelter's technology environment to be better equipped in serving its business needs. This included moving their server from their old MSP's cloud to on-premise, ensuring better up-time availability and simplifying the setup, as well as migrating e-mail services to the Microsoft Office 365 cloud. TNT also installed Cisco Meraki access points, switching, and a firewall for better WiFi coverage, faster connection speeds, and more reliable security.

Referencing the project, the Executive Director noted that

"TNT has provided the BEST customer service and dedication to our needs that I have ever had. They have consistently exceeded my expectations in response time and grit to get the transition completed successfully. Any issues that have occurred have been corrected. The engineers worked through the night to have us ready to work the next day."

TNT proactively managed the IT environment, providing help desk support via e-mail, phone, ticketing system, chat and on-site support. TNT also proactively monitored the server, switches, firewall and wireless access points, and maintain continuous IT security.

"I have nothing but great things to say about our transition from our old IT provider to The Network Team (TNT). They worked diligently to make sure that everything was taken care of. We met from the start to decide what was needed and they worked with our old provider to make sure that everything was moved over correctly. IT transitions are always scary, but TNT made sure to answer all of our questions and worked around the clock to make sure that we weren't down during this time," said the Executive Director.

The Network Team